Privacy Policy

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Introduction

Australian Visa Planners Pty Ltd (ABN 56662972090), trading under the registered business names Australian Visa Planners and Partner Visa Planners, is committed to protecting your privacy and managing your personal information with care. This Privacy Policy explains how we collect, use, store, and disclose your personal data in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). 

Adherence to Privacy Principles

We adhere to the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). Our practices comply with these principles when we collect, use, disclose, and store your personal information. For more details on the Australian Privacy Principles, please visit the Office of the Australian Information Commissioner’s website of The Office of the Australian Information Commissioner

Collection and Use of Personal Information 

We collect personal information to assess your circumstances, provide professional advice, and deliver migration services tailored to your situation. This may include information gathered through emails, phone calls, online forms, WhatsApp, SMS, and third parties such as employers, education providers, and social media platforms. If you become a client, we will also collect more detailed information about you, your partner, family members, or employer, where relevant. This can include your name, contact details, date of birth, marital status, and other supporting information and documents.

Primary and Secondary Purposes

The main reason we collect your personal information is to provide migration services. We may also use your information for purposes closely related to the primary service, such as administrative tasks, staff training, or quality improvement initiatives, where such use would be reasonably expected.

Communication

We may send you emails or messages with information relevant to your visa pathway, updates about changes in Australian migration law, and promotional content including blogs, free resources, or event invites. You can unsubscribe at any time. We may also send you WhatsApp or SMS reminders regarding appointments or required documents. These are also optional, and you may choose to opt out.

Transaction-Related Information

 When you provide personal details to complete a transaction, such as payment or credit card verification, we use that information solely for that purpose. Submitting payment details implies consent for their use in completing the transaction.

Client Communication

By engaging our services, you agree to receive essential communications via our automated CRM system and direct email correspondence. You may withdraw your consent, but we’ll need to discuss the impact this could have on your ongoing service.

Disclosure of Personal Information

We will not sell, rent, or share your personal information with third parties without your express consent, unless required by law. Where needed, we may disclose your information to trusted parties such as government departments, education providers, translators, or couriers. We share only what is necessary for the relevant service.

Access to Personal Information

You have the right to access and update your personal information. We will confirm your identity before providing access and may charge an administrative fee if you request physical copies. If you believe your information is inaccurate or outdated, we encourage you to contact us so we can correct it.

Maintaining Information Quality

We aim to keep your personal information accurate, current, and complete. Please let us know promptly if any of your details change, to ensure we continue providing high-quality services.

Security of Personal Information

We take the security of your personal information seriously and apply a combination of physical, technical, and administrative safeguards to protect it. Our systems and practices align with industry standards and the Migration Agents Registration Authority Code of Conduct. Access is restricted to authorised personnel only.

Sensitive Information

We may collect sensitive data such as your racial or ethnic origin, sexual orientation, health conditions, or religious beliefs, but only where it is directly relevant to your migration application. This information is handled with the highest level of confidentiality and used strictly for the purpose it was provided.

Data Storage

Your data is stored securely on platforms such as Zoho (CRM and case management), Google Workspace (for communications and file storage), and GoDaddy (for website and payment services). These platforms are protected by secure passwords and firewalls. Your data is generally retained for a minimum of seven years from the last activity on your file, in compliance with Australian legal requirements.

Third-Party Services

We work with trusted third-party providers to support our operations, including payment processing, CRM, project management, and file storage. These third parties access only the data necessary to carry out their tasks. We recommend you review their privacy policies if you’d like to know more. Please note that our website may contain links to third-party sites, and we are not responsible for their privacy practices.

Policy Updates

 We may revise this Privacy Policy from time to time to reflect changes in legal requirements or operational needs. Any updates will be published on our website. We encourage you to review the policy periodically to stay informed.

Contact Us

If you would like to access, update, or correct your personal information, or if you have any concerns or questions about this Privacy Policy, please contact us:

Australian Visa Planners Pty Ltd (ABN 56662972090)

(Trading as Australian Visa Planners and Partner Visa Planners) 

+61 468 398 786 | +61 468 398 333

admin@australianvisaplanners.com.au
www.australianvisaplanners.com.au

info@partnervisaplanners.com.au

www.partnervisaplanners.com.au